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Terms & Conditions

Important Notice
These Terms & Conditions constitute a complete replacement of any previous versions published on canadacis.org.

Last updated: 8 February 2026

1. Legal Entity & Website Ownership

This website, canadaprocess.org, is owned and operated by:

Global MA
Company Registration Number: 206499220
Registered Address: Chervena stena str, flat 12, entr. B, Sofia, 1421, Bulgaria.

Global MA is the sole legal entity responsible for the operation of this website and for contractual relationships entered into through the website, unless explicitly stated otherwise in a separate written agreement.

Any reference to brands, trade names, or partners does not imply shared ownership or legal responsibility.

2. Nature of the Service

The website provides general informational content, lead-generation services, and access to consultation services relating to immigration pathways, including but not limited to Canada.

Global MA does not act as a governmental authority, immigration office, or visa-issuing body.

Where immigration advice, legal analysis, or representation is required, such services are provided exclusively by independent third-party professionals, including licensed immigration consultants or lawyers, under separate written retainer agreements entered into directly with the user.

3. No Government Affiliation Disclaimer

This website and its operators are not affiliated with, endorsed by, or acting on behalf of any government authority, including the Government of Canada or Immigration, Refugees and Citizenship Canada (IRCC).

4. User Eligibility

The website is intended solely for individuals who are 18 years of age or older.
By using the website, you confirm that you meet this eligibility requirement.

5. User Obligations & Accuracy of Information

Users agree to provide information that is accurate, complete, and truthful when submitting inquiries, forms, or documentation through the website.

Global MA  reserves the right to limit, suspend, or discontinue engagement where information provided is demonstrably false, misleading, incomplete in a material way, or submitted in bad faith.

6. Intellectual Property

All website content, including text, graphics, logos, layout, and design elements, is the intellectual property of Global MA or its licensors and is protected by applicable intellectual property laws.

Users may access and use website content solely for personal, non-commercial purposes. Any reproduction, modification, distribution, or commercial use without prior written consent is prohibited.

7. User-Submitted Content

By submitting information or content through the website, users grant Global MA a limited, non-exclusive, revocable license to use such content solely for the purpose of responding to inquiries, providing requested services, or fulfilling contractual or legal obligations.

User-submitted content does not become the property of Global MA and will not be used for unrelated or unauthorized purposes.

8. Payments & Fees

Where applicable, fees for consultations or services will be clearly disclosed prior to payment.

Payments are processed through third-party payment service providers and are subject to the terms and conditions of those providers. Global MA does not store full payment card details.

9. Third-Party Services & External Links

The website may reference or link to third-party websites or service providers for informational purposes only.

Global MA does not control, endorse, or assume responsibility for the content, availability, accuracy, or practices of such third-party websites or services. Any engagement with third-party providers occurs solely between the user and the third party.

10. Disclaimer of Guarantees

Global MA does not guarantee the approval, success, timing, or outcome of any immigration application, assessment, or process.

All immigration decisions are made exclusively by Immigration, Refugees and Citizenship Canada (IRCC) or other relevant governmental authorities, over which Global MA has no control.

11. Limitation of Liability

To the fullest extent permitted by law, Global MA shall not be liable for any indirect, incidental, consequential, or financial damages arising from the use of the website, the Online Immigration System, or reliance on any information provided.

12. Data Protection & Privacy

Personal data is processed in accordance with the Privacy Policy, which forms an integral and binding part of these Terms & Conditions.

13. Call Recording

Telephone calls may be recorded for quality assurance, training, and compliance purposes.

Where required by law, users will be informed at the beginning of the call and may object where legally permitted.

14. Suspension & Access Restrictions

Global MA reserves the right to take proportionate technical or administrative measures to protect the website, the Online Immigration System, and its users in cases of misuse, unlawful activity, or material breach of these Terms.

Such measures may include restricting access to specific functionalities where appropriate.

15. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of Bulgaria and applicable European Union legislation.

Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Bulgaria.

No foreign national consumer protection regimes or institutions, including those of Canada or of the user’s country of residence, shall apply unless mandatorily required under EU law.

16. Amendments to These Terms

Global MA may amend these Terms & Conditions from time to time.

Any updated version will be published on the website and shall apply from the stated “Last updated” date.

17. Contact Information

Legal & Compliance Department
Global MA
Email: [email protected]

 


SCHEDULE 1 – ONLINE IMMIGRATION SYSTEM (OIS) ADDENDUM

(GDPR-Compliant – Binding Addendum to the Terms & Conditions)

Last updated: 8 February 2026

This Schedule forms an integral and binding part of the Terms & Conditions of Global MA and applies specifically to access to and use of the Online Immigration System (OIS).

This Schedule supplements, and does not replace, the Terms & Conditions and the Privacy Policy. In the event of any inconsistency, this Schedule shall prevail only with respect to OIS-specific processing activities.

1. Purpose of the Online Immigration System (OIS)

The Online Immigration System (OIS) is a secure, access-restricted digital platform designed to:

  • collect personal, professional, and supporting information from users;
  • facilitate preliminary immigration eligibility assessments;
  • enable internal administrative and operational processing;
  • allow review by licensed immigration professionals where applicable and expressly authorized.

Access to the OIS is conditional upon acceptance of this Schedule.

2. Categories of Data Processed via the OIS

Through the OIS, users may be required to provide and upload the following categories of personal data:

  • Identity & Civil Status Data: name, date of birth, nationality, passport details, marital status
  • Family Member Data: spouse and dependent children details and supporting documents
  • Education & Language Data: diplomas, credentials, IELTS, TEF, or equivalent test results
  • Employment Data: curriculum vitae, employment history, payslips
  • Financial Data: bank statements and proof of funds documentation
  • Technical Data: login records, IP address, timestamps, system and access logs

Failure to provide required data may prevent completion of assessments or further processing.

3. Legal Bases for Processing (GDPR Article 6)

Personal data processed through the OIS is processed on the following lawful bases:

  • pre-contractual steps taken at the request of the user (Article 6(1)(b));
  • performance of a contract where a service or retainer agreement is entered into (Article 6(1)(b));
  • compliance with legal or regulatory obligations (Article 6(1)(c));
  • legitimate interests, including system security, auditability, fraud prevention, and internal compliance (Article 6(1)(f)).

4. Third-Party and Family Member Data

By uploading personal data relating to third parties, including a spouse or dependent children, the user confirms that:

  • the relevant individuals have been informed; and
  • the user is lawfully authorized to provide such data for the purposes described in this Schedule.

Global MA relies on this confirmation.

5. Access Controls & Role Separation

Access to OIS data is strictly role-based, limited, and monitored.

Administrative users may access data solely for administrative, technical, and operational purposes.

Immigration advice, legal opinions, strategy, representation, and submissions are provided exclusively by licensed professionals under a separate written retainer agreement.

Nothing in the OIS creates an immigration representative–client relationship.

6. Data Sharing

OIS data may be disclosed only to:

  • licensed immigration consultants or lawyers retained by the user;
  • secure IT, hosting, and document-management providers;
  • public authorities where disclosure is legally required.

All recipients are subject to confidentiality and data-protection obligations consistent with GDPR.

7. Data Storage & Retention (OIS-Specific)

OIS data is stored using appropriate technical and organizational safeguards.

Where a user does not proceed beyond the assessment stage, data may be retained for a limited period in accordance with the Privacy Policy and then securely deleted or anonymized.

Retention periods may be extended where required by law or for the establishment, exercise, or defense of legal claims.

8. Security Measures

Security measures applicable to the OIS include, without limitation:

  • secure authentication and access controls;
  • encrypted data transmission;
  • restricted document access;
  • audit trails, logging, and system monitoring.

9. Acceptance

Access to and use of the OIS is conditional upon acceptance of:

  • this Schedule;
  • the Terms & Conditions; and
  • the Privacy Policy.

By accessing or using the OIS, the user confirms that they have read, understood, and agreed to all of the above.